Terms of Service
Last updated: 17 September 2026
1. The service
Compactly is a hosted tool for processing images and video (keyframe extraction, compression, smart crop and resize), operated by Castane AI. By creating an account or using the service you agree to these Terms. We may modify or discontinue features at any time.
2. Eligibility & accounts
You must be at least 16 years old and able to form a binding contract in your jurisdiction. You are responsible for your account credentials and for all activity under your account, must provide accurate information, and must report any unauthorised access promptly.
3. Plans & billing
Single-file tools are free to use. A Pro plan unlocks unlimited batch processing and API access. Monthly and yearly subscriptions renew automatically until cancelled; cancellation takes effect at the end of the current billing period. The lifetime plan is a one-time payment granting ongoing access. Payments are processed by Stripe, which handles your card details; we do not store them. Except where required by law, payments are non-refundable. Prices may change with notice.
4. Acceptable use
You may not upload content you lack the rights to process, or use the service to break the law, infringe others' rights, send spam, reverse-engineer or resell the service, or attempt to disrupt or overload it through automated abuse or otherwise.
5. Your content
You retain all rights to the files you upload. You grant Castane AI a limited licence to store, process, and transmit your content solely to operate and provide the service. We delete working copies after your job completes and claim no ownership of your content. You are responsible for holding the rights needed to process the files you upload.
6. Third-party services
The service relies on third parties including Stripe for payments and cloud and AI providers for processing. Their own terms apply to their services, and we are not responsible for third-party services outside our control.
7. Intellectual property
Castane AI owns all software, design, and branding making up the service. These Terms grant you no rights to our trademarks or code beyond the use intended to operate the service.
8. Disclaimer & liability
The service is provided "as is" without warranties of any kind, including any guarantee of uninterrupted or error-free operation. To the maximum extent permitted by law, Compactly is not liable for indirect or consequential damages or lost profits, and total liability is limited to the amount you paid in the prior three months. Mandatory consumer protections under applicable law are preserved.
9. Termination
You may delete your account at any time. We may suspend or terminate your access for breach of these Terms or unlawful use of the service.
10. Governing law
These Terms are governed by French law, and disputes are subject to the French courts, without prejudice to mandatory consumer protections that may apply to you.
11. Changes & contact
We may update these Terms; continued use after changes means you accept them. Questions: contact@castane-ai.com.